If we can’t contact you, we will get in touch with the emergency contact whose details we request on the registration form. If required, we will seek veterinary advice, the charges for which we will invoice to you on your return.
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Will I get a refund if I come home early?
Unfortunately not, though in some cases we may be able to provide credit against further services.
What happens if I did not leave enough food for my pet(s)?
If we need to provide additional food or supplies for your pets, we will only invoice you for anything we have needed to purchase, plus travel time. We won’t inflate prices – we will only […]
Pretty much whatever you ask us to do. We’ll clean up after your pets, feed and water them, give them some attention – you name it.